Hearts on Fire Review

Hearts on Fire is one of the most reputable jewelry retail companies in the United States and across the world. This company has established its presence in a number of countries such as Ireland, Hong Kong, the United States and the United Company. They have over 150 employees and serve a worldwide base. Hearts on Fire has grown to be one of the most popular and probably most successful branded diamond company to this day. We take a closer look at the company in this Hearts on Fire review.

History of Hearts on Fire

Hearts on Fire is officially Hearts on Fire Company, LLC. This is a diamond jewelry design and production company that is held privately. The company began in 1996 with Susan and Glenn Rothman. In 1978, Glenn Rothman started a wholesale business for diamonds with Susan, his wife. He saw a round brilliant cut diamond in 1996 while on a trip to Belgium. The diamond was unique in that it displayed hearts and arrows in a pattern because if being cut in a geometric optimized manner. He tagged the diamond as “Hearts in Fire” and began trading using this name.

By 1998, the company had been set up in Singapore, Taiwan, the Caribbean and in Hong Kong. The company started its own diamond jewelry collection in 1999 where they would make earrings and diamonds using their own diamonds. In 2014, Chow Tai Folk Jewelry Group purchased the company for 150 million dollars. Hearts on Fire has its base in Boston, Massachusetts in the United States. The company has 550 retail stores in 34 countries across the globe. They also have an established e-commerce website that is popular with clients. 

What makes Hearts on Fire stand out?

One of the things that makes Hearts on Fire stand out is their diamonds. The company prides itself in their perfect cut and has branded itself using the trade marked tagline, “The world’s most perfectly cut diamond.” Another thing that makes the company stand out is their gifting section. The company has several categories for gifts which make it easy for someone shopping for a gift through their website. They have birthday gifts, best sellers, for the ladies in your life, anniversary gifts and gifts for the birth of a new baby. They have a complimentary engraving option for their items where you can add a personal touch to any item you order online.

The company sources for the most pristine diamonds. They cut them in a perfect manner to bring out the best sparkle. The end result is a diamond that is brilliant, beautiful and rare. Hearts on Fire provides transparent high quality diamonds that are natural and know free. They cut the diamond using a proprietary cutting formula that reflects and refracts light for extra sparkle.

Hearts on Fire Refund Policies and Customer Service

Trade-up policy

Change is a good thing and there is a time that comes where you just want something different. When it comes to Hearts on Fire, you can change up your ring for at least double the amount you spent to acquire the ring. Only those who have bought the ring over the phone or online from Hearts on Fire are eligible for the trade up. You also have to be the original owner of the jewelry to be able to use this trade-up policy.

Shipping and returns

Hearts on Fire offers insured shipping with an overnight option. As long as you are within the United States, your item can be insured and shipped overnight. For this to be possible, your billing address and shipping address have to match. For orders above $10,000 within the United States, your item can be shipped to your work address. Hearts on Fire also has a 30 day return policy which also applies to exchanges. To be eligible to make a return, your item has to have been purchased from their online website and they have to be in a new-like condition. Most items can be returned for free except rings in specialty sizes. These will incur a fee for returns or exchanges. Engraved items and custom designs cannot be returned.

Customer service

Hearts on Fire know how important great customer service is, which is why they have taken steps to make sure their customers can reach them. The company has an email and phone contact through which customers can contact them. The customer care representatives are available from 9.00 am to 5.30 pm from Monday to Friday. The team can assist you with special orders, resizing queries, shipping, return and merchandise inquiries among others. The company also strives to be present on social media and you can check their pages on Instagram, Pinterest, Facebook, Twitter and YouTube.

Are Hearts on Fire real diamonds?

Hearts on Fire offers branded diamond jewelry items. This means that the Como does not sell old diamonds. Instead they offer their own brand of diamond that has a unique cut which is patented. The company does not offer certificates to go with their diamonds, which means that you cannot authenticate whether you are getting an authentic quality diamond.

What does a heart on fire mean?

Hearts on Fire refers to a branded diamond that is offered by Hearts on Fire, the company. It refers to a diamond that follows a geometrically optimized pattern that showcases a hearts and arrows pattern. The HOF diamonds follow a patented cut that is unique which is why the rings cost higher than other unbranded stones from other retailers.

Who owns Hearts on Fire?

Hearts on Fire is owned by a parent organization known as Chow Tai Folk Group. This company purchased Hearts on Fire in 2014 for 150 million dollars. Chow Tai Folk Group is one or the largest jewelry retail companies in the world. The founders of Hearts on Fire were Glenn Rothman and his wife Susan.

Hearts on Fire Vs Tiffany and Co

Hearts on Fire and Tiffany and Co have some significant differences worth mentioning in this Hearts on Fire review. One of the differences comes in terms of the diamond certificates. Hearts on Fire offers branded diamonds which means that their diamonds may differ from standard diamonds. Either way, the company does not offer any certified diamonds from bodies like the AGS and the GIA. Tiffany and Co on the other hand, uses in house certificates for their diamonds. The grading Tiffany and Co uses is more standard and aligns with the GIA standards, though they use in house specialists.

The items offered for sale are also some of the differences between Hearts on Fire and Tiffany and Co. While Hearts on Fire focuses on jewelry items, particularly rings, Tiffany and Co has a broader inventory of items. Tiffany and Co sells various products such as watches, fragrances, jewelry, stationery, water bottles, leather goods and personal accessories. This shows how versatile Tiffany and Co is compared to Hearts on Fire.

Our favorite engagement rings from Hearts on Fire

Hearts on Fire have a broad range of rings in their website from which you can choose from. They have some of the most stunning engagement rings that have settling styles that include halo, solitaire, diamond band, three stone and pave. They also have several wedding ring options for men and women that include diamond bands, curved bands and eternity bands. Other than rings, the company also offers a variety of jewelry options including necklaces, earrings and bracelets. Here are some of our favorite engagement rings from Hearts on Fire that we think you would love too. 

This lovely engagement ring features a center stone that has a carat weight of 3.00. The ring has a size of 3.5 and is crafted in platinum metal. This delicate ring would make a great engagement ring for her. Read more...
This lovely engagement ring features a brilliant diamond at the center. The diamond is cut perfectly and mounted on simple prongs on a band that is lined with dazzling accent diamonds. The size of the ring is 4.5 and the center stone has a carat weight of 0.30 carat. Read more...
This engagement ring is a mix of simple and dazzling. The ring features a perfectly cut diamond at the center and is crafted in 18k white gold. The size of the ring is 3.5 and the stone at the center has a carat weight of 0.30. Read more...
This beautiful engagement ring features a round diamond at the center and is crafted in 18k yellow gold. The ring also features a diamond halo that surrounds the center diamond to create a lovely sparkle. The center stone has a weight of 0.26 carat and a size of 3.5. Read more...
This lovely engagement ring features two diamond bands that intertwine and meet in the middle. The ring has a a perfectly cut diamond at the center and a halo of diamonds. The unique design on this ring creates a whimsical look that is simply stunning. Read more...
This stunning engagement ring features a brilliant diamond as the center stone. The ring has accent diamonds surrounding the center diamond in a halo. The ring has a tight pave setting that makes the oval diamond look larger. Read more...
This stunning engagement ring features a 3.00 carat center stone. The size of the ring is 3.5 and it is crafted in platinum metal. The ring has a modern design that makes it both stylish and unique. Read more...
This beautiful engagement ring features a perfectly cut 0.50 ct center stone and is crafted in 18k yellow gold. The center stone is accentuated by a halo of smaller diamonds that go round it. The halo makes it seem that the center stone has an oversized cushion cut. Read more...
This lovely engagement ring is timeless and features a solitaire diamond at the center. The size of the ring is 3.5 and the weight of the center stone is 0.30 carat. The ring is fashioned in 18k rose gold metal. The stone at the center is held up by a gallery that has a heart motif below it. Read more...