Helzberg Diamonds is one of the biggest jewelry retail companies in the United States. This company has 210 stores that run across 32 states. Other than the brick and mortar stores, this company also has an established online presence with their e-commerce website. The company began as a family owned business before it was sold to Warren Buffet’s company, the Berkshire Hathaway. Since 2009, Beryl Raff has been the leader of this company. Something interesting about Helzberg Diamonds is that they have gemstone jewelry, lab grown diamond jewelry and natural diamond jewelry. We take a closer look at this company and what it offers in this Helzberg Diamonds review.
History of Helzberg Diamonds
Morris Helzberg opened the first Helzberg Jewelry store in 1915. This store location was on Minnesota Avenue in Kansas City, Kansas. The company debuted the Certified Diamonds Program in the 1930s. This was a program that uses 10 power magnification to label diamonds as perfect. In 1944, Barnett Helzberg played an important role in becoming the founder of the Diamond Council of America. The aim of this was to aid jewelers in the country offer better customer service. In 1948, the Helzberg House of Treasures started operating in Country Club Plaza in Kansas City. They sold silver, jewelry and fine China.
In 1967, Barnett Helzberg proposed to Shirley Bush and this romantic notion became the inspiration behind the Helzberg lapel button, I AM LOVED. Furthermore, people began expressing love using the lapel buttons that are still available even today. In the 1970’s and 1980’s, Helzberg expanded rapidly and became more popular. By 1990, the company had 101 stores in 22 different states. Berkshire Hathaway, Warren Buffet’s company, purchased the company in 1996. They launched the company website in 1999, ushering a new digital era for Helzberg.
In 2009, Warren Buffet personally chose Beryl Raff to run the company. The company also added some new products at great pieces and opened their first outlet store. By this time, the company has 32 outlet stores. Helzberg has now grown into a business that has over 200 jewelry stores. Along with this, they have built a legacy that is based on knowledge, trust and high quality diamonds at some of the best prices.
What makes Helzberg Diamonds stand out?
One thing that stands out about Helzberg Diamonds is that they offer special discounts to their customers. The company offers a range of limited time offers and special deals to help their customers make more purchases. You can access these exclusive deals and offers from the company website. Apart from this, there are certain groups of people who also receive additional discounts such as military members, college students and first responders.
Another thing that stands out about Helzberg Diamonds is how customer friendly their website is. The website is neat and warm in pink and white themed colors. It is also easy to navigate which simplifies the shopping experience. You can either shop by categories of engagement, wedding, jewelry and gifts. At the bottom of the home page, you have an option of shopping the jewelry in categories that include earrings, rings, necklaces and pendants, bracelets, watches and men’s jewelry. You can access all information about the company from the different links on the homepage and indeed this creates a stress free website experience for a customer.
Helzberg Diamonds Refund Policies and Customer Service
Helzberg offers free shipping to help their customers enjoy shopping. They currently have a free ground shipping for orders within the United States that are above $99. If you need your item delivered faster, they have an express shipping or expedited shipping option. There are some select Helzberg stores that deliver items within the same day for a fee. Once you place an order, the company will communicate to you through a text message or email with further information once the item is ready to be delivered. An order placed after noon may however be delivered the next day. The items that do not qualify for the same-day delivery are personalized and engraved items and online exclusives. Women’s rings other than size 7 and men’s rings other than size 10 and online exclusives can also not be delivered same day.
Helzberg offers a 30 day return policy to their customers. The company allows free returns and exchanges to customers who are not satisfied with the item delivered to them. The return or exchange has to be done within 30 days of the date of purchase. The requirements for returns are that the item must be in its original condition, unworn. It also has to be accompanied by physical grading reports and receipts that were delivered with the item. If you are returning a watch, it has to have the manufacturer warranty documents and the original packaging.
Helzberg offers a 12 month guarantee on the workmanship and material of your item. Additionally, the company will replace or repair your item if any defects are identified within this period. It you purchase a jewelry item from Helzberg and it has any manufacturing defects, the company will replace or repair it without charging you at all. Normal wear and tear on an item is not guaranteed as well as damage caused by abuse of the item.
Helzberg offers a wide range of diamond jewelry. The company has both lab grown diamonds and natural diamonds in its catalogue. Both of these diamonds are real diamonds and they look similar. The company makes use of third party experts to grade all their diamonds, assuring you of getting quality pieces.
Helzberg Diamonds do not get 5 stars when it comes to pricing. When it comes to this company, the prices are not fair when compared to the value of their diamonds. Their jewelry and diamonds are overpriced and this is one of the concerns customers have about the company products.
Helzberg has more than 200 jewelry stores across the nation. By 2012, the company had 32 outlet stores in the country. This depicts a significant growth in the company, having opened 101 stores in 22 states by 1990. The company is building its legacy on knowledge, high quality diamonds and trust.
Helzberg Diamonds Vs Zales
Helzberg Diamonds and Zales are some of the reputable jewelry retail companies in the United States. These two companies are well known and compete with the likes of Jared, Kay Jewelers and James Allen. A Helzberg Diamond review would not be complete without a comparison of these two companies. One thing we can note is that Zales enjoys a greater brand recognition in comparison to Helzberg Diamonds. More people know about Zales than they do when it comes to Helzberg Diamonds.
A similarly between these two companies is that they both offer curbside pickup. A curbside pickup service refers to where a retailer makes it possible for a customer to make an order and pick up their order from a local store. After the item is ready for pickup, the customer will park in a particular area near the store and the order will be brought to them. Another similarity is that both Zales and Helzberg Diamonds offer free exchanges and returns, as well as free shipping within the United States.
A difference between the two is in regard to shipping. While Zales does not offer international shipping options, Helzberg Diamonds does. Another difference between the two is in terms of the discounts offered by the company. Zales does not really offer discounts for its customers or special discounts such as birthday discounts. Helzberg Diamonds on the other hand, has a variety of discounts that they offer. They even have additional discounts for people like military members, college students and first responders.
Our favorite engagement rings from Helzberg Diamonds
As seen from this Helzberg Diamonds review, this company offers a wide range of jewelry items for their customers. They have jewelry items that include men’s jewelry, watches, bracelets, earrings, rings and necklaces and pendants. Their engagement rings are absolutely stunning and vary when it comes to the style, shape and metal options. Here are some of our favorite engagement rings from Helzberg Diamonds.